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While there can be similarities in pricing structures among businesses, there are enough points on which businesses can differ to make this question worthwhile.
It’s not just a dollars-and-cents issue, but rather a matter of how the billing takes place.
Whether it’s flat-fee, custom, or in certain minimum blocks, knowing how the company bills for its services can mean the difference between good service and a waste of money.
If you’re outsourcing data of any kind, you know you want it protected.
In some cases, you may have state or even federal regulators who insist on that protection, and can slap you with hefty fines for failure.
Knowing the cybersecurity measures is therefore vital, a make-or-break decision that either makes it clear your data is safe and regulators are happy, or not.
This is also a vital question; a service-level agreement (SLA) is effectively a contract between the provider and the user, guaranteeing a certain amount of service, commonly uptime.
If the agreed-upon level of service isn’t provided, there are often direct measures that apply to make the contract whole, like refunds or free service after the term of the agreement.
SLAs should also be centered around response times.
Your MSP should have written documentation in the contract spelling out impact levels including a mean time-to-respond associated with each impact level, and a mean time-to-remediate.
Let us tailor a service package that meets your needs. Tell us a little about your business, and we will get back to you with some ideas as soon as possible.
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